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Free Shipping Over INR200
Free standard shipping on orders over INR200
Product will be shipped usually within 48 hours of Order Confirmation and Tracking Number will be sent to the registered Email ID
MatrixCarbon™ is a truly unique activated carbon. It is formed as a spherical bead for optimum hydrodynamics, and will not pack. It permits maximum water flow and contact with its high density of macroporous binding sites. MatrixCarbon™ has a very low ash content as indicated by its minimal impact on pH. Even when added to distilled water, it does not raise pH above 7.0. While all carbons contain phosphate, regardless of false claims to the contrary, MatrixCarbon™ has the lowest detectable leachable phosphate content of all major carbon brands tested. MatrixCarbon™ outperforms other high grade carbons by at least two-fold when compared for total capacity to remove aquarium organic matter, rate of adsorption, and duration of use.
While carbon is generally considered to be a chemical filter, that is not precisely true. It is in fact a mechanical filter as well, but it is only capable of mechanically filtering objects of molecular size. It functions through extremely small cracks and crevices, called macropores and micropores. Microporous carbons remove primarily metals and smaller ions (like trace minerals) and are best suited to air filtration, while macroporous carbons remove primarily larger organic molecules (like nitrogenous waste) and are best suited to water filtration.
The ingredients from which a carbon is manufactured determine whether it will be macro- or microporous. Carbons made from coconut shell and other organic products form microporous carbons, while carbons made from bituminous coal form macroporous carbons. MatrixCarbon™ is a bituminous coal-based, macroporous carbon. It is the only spherical carbon on the market, allowing for maximum water flow. It is sized to allow full penetration by water, but not small enough to escape filter bags. All carbons contain phosphate. However, that phosphate DOES NOT come from washing the carbon with phosphoric acid. Most carbons are washed with sulfuric acid. The phosphate is contained in the ash from the carbon source. The main purpose of acid-washing is to remove ash. Because of MatrixCarbon’s™ hydrodynamic properties, more ash is washed from our carbon than any other. Therefore, it has the lowest leachable phosphate on the market.
Domestic Shipping is Free for Orders Over INR200 Once Order is received, the products will be shipped within 2 Working days and delivered within 5 to 7 days. *Update: All International orders are on hold and we have disabled international order placement until further notice. Incase of abnormal situation like natural calamity or pandemic, the shipment and delivery of the order can be delayed. Due to COVID, Shipments can be delayed.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. After 3 Days we cannot offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return/refund, you can contact us at support@iwagumi.com. If your return is accepted, the customer is required to ship the product to the address which will be mentioned in the return accepted email. Items sent back to us without first requesting a return will not be accepted. Shipping costs are non-refundable. You can always contact us for any return question at support@iwagumi.com. Please note, certain items are not valid for return.
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. There are certain situations where only partial refunds are granted: (if applicable) * Product with obvious signs of use * Electrical equipment that has been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 7 days after delivery We don’t guarantee that we will receive your returned item. If we do not receive the Product refund will not be processed. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@iwagumi.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damages not notified within 48hours of receipt of product will not be entertained
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), Items which do not have sealed packaging. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.